CASE STUDY
Successful Launch of Spinal Cord Simulation
Device and therapy management with
The Challenge
New Business Unit Launch
Launching a new business unit is a significant undertaking, requiring precise planning and execution. The company needed to ensure a smooth launch of its Spinal Cord Simulation products along with its existing product lines.
Efficient Data Management
Efficiently managing customer data, including patient information, clinical trial data, and sales leads, was critical for success. Siloed data and manual processes hindered their ability to provide exceptional customer service and make data-driven operational and clinical decisions.
Seamless Integration
Integrating Salesforce Health Cloud with their existing SAP Order Management system was essential to streamline end-to-end processes. This included order processing, inventory management, and financial
The Solution
Our client enlisted the expertise Rialtes to address these challenges and lay the groundwork for a successful launch of their Spinal Cord Simulation business unit.
The Conclusion
The successful implementation of Salesforce Health Cloud and integration with SAP Order Management positioned our customer for a prosperous future in their new Spinal Cord Simulation business unit. The consulting company’s expertise, coupled with the power of these integrated systems, streamlined operations, improved data management, and enhanced customer service. This case study highlights the value of leveraging technology and expert guidance to overcome challenges and drive innovation in the MedTech Industry.
CLIENT PROFILE
One of the largest medical device manufacturers
Industry:
Medical Technology
Location:
Germany
Chllenges:
Launch of a new business unit for product launch of Spinal Cord Simulation (SCS) products with streamlined operations, and efficient customer data management.
Solution:
Implementation of Salesforce Health Cloud and integration with SAP Order Management (Order-to-Cash).
Platform Used
INTRODUCTION
A leading Germany-based medical device manufacturing company faced a unique challenge in 2022. They aimed to launch a new business unit focusing on Spinal Cord Simulation products and associated therapy. This innovative venture required efficient management of customer relationships, sales processes, and seamless integration with SAP Order Management for a holistic approach to their operations. The solution came in the form of Salesforce Health Cloud and SAP integration, expertly implemented by a dedicated consulting company
CHALLENGES
New Business Unit Launch
Launching a new business unit is a significant undertaking, requiring precise planning and execution. The company needed to ensure a smooth launch of their Spinal Cord Simulation products along with their existing product lines
Efficient Data Management
Efficiently managing customer data, including patient information, clinical trial data, and sales leads, was critical for success. Siloed data and manual processes hindered their ability to provide exceptional customer service and make data-driven operational and clinical decisions.
Seamless Integration
Integrating Salesforce Health Cloud with their existing SAP Order Management system was essential to streamline end-to-end processes. This included order processing, inventory management, and financial transactions.
CHALLENGES
1
New Business Unit Launch
Launching a new business unit is a significant undertaking, requiring precise planning and execution. The company needed to ensure a smooth launch of their Spinal Cord Simulation products along with their existing product lines.
2
Efficient Data Management
Efficiently managing customer data, including patient information, clinical trial data, and sales leads, was critical for success. Siloed data and manual processes hindered their ability to provide exceptional customer service and make data-driven operational and clinical decisions.
3
Seamless Integration
Integrating Salesforce Health Cloud with their existing SAP Order Management system was essential to streamline end-to-end processes. This included order processing, inventory management, and financial transactions.
New Business Unit Launch
Launching a new business unit is a significant undertaking, requiring precise planning and execution. The company needed to ensure a smooth launch of their Spinal Cord Simulation products along with their existing product lines
Efficient Data Management
Efficiently managing customer data, including patient information, clinical trial data, and sales leads, was critical for success. Siloed data and manual processes hindered their ability to provide exceptional customer service and make data-driven operational and clinical decisions.
Seamless Integration
Integrating Salesforce Health Cloud with their existing SAP Order Management system was essential to streamline end-to-end processes. This included order processing, inventory management, and financial transactions.
OUR SOLUTION
Our client enlisted the expertise Rialtes to address these challenges and lay the groundwork for a successful launch of their Spinal Cord Simulation business unit.
SOLUTION
Our client enlisted the expertise Rialtes to address these challenges and lay the groundwork for a successful launch of their Spinal Cord Simulation business unit.
Key Components of the Solution
Salesforce Health Cloud Implementation
Salesforce Health Cloud was configured to meet our client’s unique requirements, including standard and custom objects for patient records, product catalogs, clinical trial data, and device data management.
Data Migration and Cleansing
Rialtes ensured that existing customer data was accurately migrated into Salesforce Health Cloud. They also implemented data cleansing and deduplication processes to maintain data quality
SAP Integration
A robust integration solution was developed to connect Salesforce Health Cloud with SAP Order Management. This enabled seamless data flow between the two systems, automating order processing, inventory updates, and financial transactions.
Training and Change Management
Comprehensive training programs were conducted for client’s staff to ensure they could effectively utilize the new system. Change management strategies were implemented to ease the transition to Salesforce Health Cloud.
Custom Dashboards and Reporting
Custom dashboards and reports were created within Salesforce Health Cloud, providing real-time insights into sales performance, patient outcomes, and clinical therapy progress.
Ongoing Support
By automating various processes and reducing manual data entry, our customer achieved cost savings in both time and
resources.
Key Components of the Solution:
Salesforce Health Cloud Implementation:
Salesforce Health Cloud was configured to meet our client’s unique requirements, including standard and custom objects for patient records, product catalogs, clinical trial data, and device data management.
Data Migration and Cleansing:
Rialtes ensured that existing customer data was accurately migrated into Salesforce Health Cloud. They also implemented data cleansing and deduplication processes to maintain data quality
SAP Integration:
A robust integration solution was developed to connect Salesforce Health Cloud with SAP Order Management. This enabled seamless data flow between the two systems, automating order processing, inventory updates, and financial transactions.
Training and Change Management:
Comprehensive training programs were conducted for client’s staff to ensure they could effectively utilize the new system. Change management strategies were implemented to ease the transition to Salesforce Health Cloud.
Custom Dashboards and Reporting:
Custom dashboards and reports were created within Salesforce Health Cloud, providing real-time insights into sales performance, patient outcomes, and clinical therapy progress.
Ongoing Support:
Rialtes provided ongoing support to address any issues, make system enhancements, and ensure the continued success of the Salesforce Health Cloud implementation.
Benefits
Successful Business Unit Launch
Our client successfully launched their Spinal Cord Simulation business unit with a well-structured, scalable platform that could accommodate future growth.
Efficient Data Management
Efficient data management within Salesforce Health Cloud enabled our client to streamline customer interactions, improve patient care, and enhance decision-making processes.
Streamlined Operations
The integration of Salesforce Health Cloud with SAP Order Management led to streamlined order processing, inventory management, and financial transactions, reducing manual errors and improving overall operational efficiency.
Enhanced Decision-Making
Customized dashboards and reporting provided real-time insights into various aspects of the business, empowering MedTech Solutions to make data-driven decisions
Improved Customer Service
Access to complete patient records and product information allowed our customer to provide more personalized and efficient customer service to healthcare providers and patients
Cost Savings
By automating various processes and reducing manual data entry, our customer achieved cost savings in both time and resources.
Benefits
Successful Business Unit Launch
Our client successfully launched their Spinal Cord Simulation business unit with a well-structured, scalable platform that could accommodate future growth.
Efficient Data Management
Efficient data management within Salesforce Health Cloud enabled our client to streamline customer interactions, improve patient care, and enhance decision-making processes.
Streamlined Operations
The integration of Salesforce Health Cloud with SAP Order Management led to streamlined order processing, inventory management, and financial transactions, reducing manual errors and improving overall operational efficiency.
Enhanced Decision-Making
Customized dashboards and reporting provided real-time insights into various aspects of the business, empowering MedTech Solutions to make data-driven decisions
Improved Customer Service
Access to complete patient records and product information allowed our customer to provide more personalized and efficient customer service to healthcare providers and patients
Cost Savings
By automating various processes and reducing manual data entry, our customer achieved cost savings in both time and resources.
CONCLUSION
The successful implementation of Salesforce Health Cloud and integration with SAP Order Management positioned our customer for a prosperous future in their new Spinal Cord Simulation business unit. The consulting company’s expertise, coupled with the power of these integrated systems, streamlined operations, improved data management, and enhanced customer service. This case study highlights the value of leveraging technology and expert guidance to overcome challenges and drive innovation in the
CONCLUSION
The successful implementation of Salesforce Health Cloud and integration with SAP Order Management positioned our customer for a prosperous future in their new Spinal Cord Simulation business unit. The consulting company’s expertise, coupled with the power of these integrated systems, streamlined operations,
improved data management, and enhanced
customer service. This case study highlights the value of leveraging technology and expert guidance to overcome challenges and drive innovation in the
