Automotive Industry Solutions
Driving Digital Transformation from Showroom to Service Bay
Powering the Next-Generation Automotive Ecosystem with Rialtes
The automotive industry is in the midst of a seismic shift — from traditional dealer-centric models to a connected, customer-first mobility ecosystem. OEMs, dealers, and suppliers are challenged to deliver seamless omnichannel experiences, manage complex vehicle lifecycles, and foster brand loyalty in a hyper-competitive market.
Rialtes partners with leading automotive brands to navigate these disruptions, combining deep domain expertise with cutting-edge technologies like SAP, Salesforce Automotive Cloud, Marketing Cloud, Revenue Cloud, and more. With offices in the U.S., Canada, India, and Singapore, and certified automotive solution experts, we deliver end-to-end digital transformation — from lead capture to warranty service and beyond.
Thought Leadership
Addressing the Complex Challenges in the Automotive Sector
Key Industry Challenges We Solve:
- Fragmented customer lifecycle management (from prospect to owner).
- Inefficient dealer and franchisee management, impacting sales velocity.
- Lack of real-time inventory visibility and pricing accuracy.
- Disconnected service and warranty processes, hurting customer satisfaction.
- Difficulty in personalizing customer engagement across digital and physical touchpoints.
- Inefficient aftermarket parts and accessory sales workflows.
Rialtes Solutions:
- Strategic advisory for end-to-end automotive digitalization.
- Tailored solution design with SAP and Salesforce Industry Cloud offerings.
- Pre-delivered accelerators for dealer management, vehicle lifecycle, and service orchestration.
- Agile implementation using SAP Activate and Salesforce best practices.
- Robust QA, integration, and post-go-live optimization.
Thought Leadership
Addressing the Complex Challenges in the Automotive Sector
Key Industry Challenges We Solve:
- Fragmented customer lifecycle management (from prospect to owner).
- Inefficient dealer and franchisee management, impacting sales velocity.
- Lack of real-time inventory visibility and pricing accuracy.
- Disconnected service and warranty processes, hurting customer satisfaction.
- Difficulty in personalizing customer engagement across digital and physical touchpoints.
- Inefficient aftermarket parts and accessory sales workflows.
Rialtes Solutions:
- Strategic advisory for end-to-end automotive digitalization.
- Tailored solution design with SAP and Salesforce Industry Cloud offerings.
- Pre-delivered accelerators for dealer management, vehicle lifecycle, and service orchestration.
- Agile implementation using SAP Activate and Salesforce best practices.
- Robust QA, integration, and post-go-live optimization.
Rialtes Pre-Delivered Automotive Accelerators
Fast-Tracking Success
Our proprietary accelerators are designed to streamline and future-proof automotive operations:
Dealer Management Bolt-On
Extends Salesforce Automotive Cloud and SAP S/4HANA to manage dealer operations, including floor planning, F&I (Finance and Insurance), vehicle allocation, and dealer incentives.
Warranty & Vehicle Lifecycle Management
Integrated module for warranty claims, recalls, extended warranty, and service contracts, synced with SAP backend.
Vehicle Family & Buyer Graph
Advanced buyer modeling that maps household, corporate, and fleet relationships, enabling cross-sell, upsell, and service bundling strategies.
End-to-End Automotive Buyer Journey
Seamless from First Click to Final Delivery
Lead Management & Vehicle Discovery
- Omnichannel lead capture via Salesforce Automotive Cloud — web, mobile, showroom, and social.
- Dynamic lead scoring and nurturing using Marketing Cloud.
- Vehicle selection and configuration tools — including trims, packages, accessories.
- AI-powered recommendation engines for upselling (e.g., warranties, add-ons).
- Dealer inventory visibility and test-drive scheduling.
Deal & Finance Management
- Quote and negotiation management using Salesforce Revenue Cloud (CPQ).
- Integrated credit application, leasing, and financing options.
- Embedded trade-in evaluations and F&I add-on selections (e.g., GAP insurance, extended warranties).
- Customer deal room portals via Experience Cloud for transparency and collaboration.
Comprehensive Customer Service Journey
From Ownership to Loyalty
Warranty and Maintenance Management
- Automated warranty registration and repair order management using Salesforce Service Cloud + SAP.
- Real-time recall and campaign notifications to customers.
- Connected vehicle data integration for proactive maintenance reminders.
- Service scheduling integrated with dealer management systems (DMS).
- Parts inventory and real-time parts ordering from SAP.
Vehicle & Customer Relationship Management
- Family and corporate buyer charts to manage multi-vehicle households and fleets.
- Targeted marketing for loyalty offers, service packages, and vehicle upgrades.
- Integration with telematics platforms for real-time diagnostics and predictive maintenance.
Personalizing the Automotive Experience
Salesforce Marketing Cloud + Automotive Cloud
- Customer segmentation: First-time buyers, returning customers, luxury vs. budget segments.
- AI-powered next best action (NBA) and personalized marketing journeys.
- Behavioral and transactional triggers for targeted campaigns (e.g., lease end, service reminders).
- Dealer-specific campaigns and co-branded marketing programs.
Revolutionizing Service Operations
Salesforce Service Cloud
Enabling Dynamic Pricing & Configuration
Salesforce Revenue Cloud for CPQ
- Real-time pricing and discounting for vehicles, parts, and accessories.
- Dealer and manufacturer incentive management.
- Bundling of add-ons like protection plans, service packages, and accessories.
- Integrated with SAP for inventory, parts, and vehicle configuration data.
Dealer and Buyer Portal
Salesforce Experience Cloud
- Self-service portals for customers to view deals, configure vehicles, apply for finance.
- Dealer portals for inventory tracking, incentives, and sales management.
- End-to-end document and contract management (signing, approvals, F&I disclosures).
- Integrated communication via chat, email, and secure messaging.
Empowering Dealers & Agents
Agentforce in Automotive Cloud
- Single agent view of buyer history, preferences, service records, and warranty.
- AI-powered next-best-action (NBA) for upselling and service opportunities.
- Omnichannel engagement (chat, phone, in-store).
- Embedded dealer CRM workflows, including test drive follow-ups and retention campaigns.
Unlocking Data-Driven Success
Salesforce Data Cloud for Automotive
- Unified 360° view of customers, vehicles, service history, and deals.
- Real-time data unification from dealerships, OEM systems, and connected cars.
- Advanced analytics and AI for forecasting, inventory optimization, and personalized recommendations.
- Customer behavior insights for proactive service and sales campaigns.
Integrating the Automotive Stack
SAP CPI and BTP Expertise
- Real-time integration between Salesforce Automotive Cloud, SAP S/4HANA, DMS, and third-party platforms.
- Synchronizing vehicle configurations, parts availability, pricing, warranty data, and customer records.
- SAP BTP-based custom extensions, including dealer-specific apps, AI-driven diagnostics, and mobility services integration (EV charging, telematics).
- Security and compliance ensured through SAP Identity and Access Management (IAM).
Integrating the Automotive Stack
SAP CPI and BTP Expertise
- Real-time integration between Salesforce Automotive Cloud, SAP S/4HANA, DMS, and third-party platforms.
- Synchronizing vehicle configurations, parts availability, pricing, warranty data, and customer records.
- SAP BTP-based custom extensions, including dealer-specific apps, AI-driven diagnostics, and mobility services integration (EV charging, telematics).
- Security and compliance ensured through SAP Identity and Access Management (IAM).
Rialtes Partnering Power
SAP and Salesforce Expertise in One
With deep alliances with SAP and Salesforce, Rialtes delivers the most comprehensive, agile, and future-ready automotive solutions on the market. Our experts hold certifications in:
- Salesforce Automotive Cloud, Marketing Cloud, Revenue Cloud, Service Cloud, and Experience Cloud.
- SAP S/4HANA Automotive, SAP ARIBA, SAP BTP, and SAP CPI.
Rialtes Partnering Power
SAP and Salesforce Expertise in One
With deep alliances with SAP and Salesforce, Rialtes delivers the most comprehensive, agile, and future-ready automotive solutions on the market. Our experts hold certifications in:
- Salesforce Automotive Cloud, Marketing Cloud, Revenue Cloud, Service Cloud, and Experience Cloud.
- SAP S/4HANA Automotive, SAP ARIBA, SAP BTP, and SAP CPI.