Empowering a Leading Roofing Manufacturer with Self-Service Order Prioritization Using SAP Fiori
Client Profile
Our client is a renowned manufacturer of high-quality roofing products with a legacy built on innovation, quality, and sustainability. With a diverse portfolio that includes asphalt shingles, roofing accessories, underlayment, and waterproofing solutions, they serve both residential and commercial markets. Backed by cutting-edge manufacturing facilities and a robust distribution network, the company is a trusted partner for builders, contractors, and homeowners nationwide.
Challenges
Despite the client's significant technological investments in manufacturing, their order management process relied heavily on manual intervention. Customers who wanted to prioritize certain sales orders had to call the sales team and share their list of urgent orders. This required the sales team to manually adjust loading dates for approximately 150 orders daily—an inefficient and error-prone process that consumed valuable time and resources.
Solutions
Rialtes partnered with the client to streamline and digitize their order prioritization process. We developed a custom SAP Fiori app that enabled customers to independently access their open orders and select which orders needed prioritization. Key features of the solution contained:
- A user-friendly interface for customers to view and select open orders
- Planning logic integrated with manufacturing capacity to ensure realistic timelines
- An intelligent allocation system based on predefined customer allotments
- Self-service functionality to allow customers to prioritize orders without sales team intervention
Benefits
The implementation of the Fiori app transformed sales order management for our clients, delivering measurable improvements across operations:
- Improved Efficiency: The manual adjustment of over 150 sales orders daily was eliminated. This saved the sales team approximately 25+ hours per week, allowing them to focus more on customer engagement and strategic activities.
- Customer Empowerment: With direct control over order prioritization via the Fiori app, customers gained transparency and flexibility, leading to a 20% increase in customer satisfaction and a 30% drop in support queries related to order status and changes.
- Optimized Planning: Real-time visibility into order data enabled smarter alignment of material allocation and production planning with customer demand and plant capacity, improving planning accuracy by 40% and reducing stock outs and missed deliveries by 20%.
- Reduced Errors: The removal of manual data entry decreased order processing errors by over 80%, enhancing accuracy and helping achieve a 15% improvement in on-time and in-full (OTIF) delivery metrics, critical for the construction supply chain.