40% Enhanced Adoption of Warranty Application Using Salesforce Experience Cloud Capability
Client Profile
A top manufacturer of roofing products known for innovation and quality. With decades of experience, they specialize in asphalt shingles, roofing accessories, waterproofing solutions, and underlayments for both residential and commercial use. Committed to sustainability, they invest in advanced manufacturing technologies and maintain a broad distribution network, ensuring that builders, contractors, and homeowners have access to premium roofing solutions.
Challenges
The client needed a structured warranty claim submission process, as no system was in place. They required a user-friendly portal integrated with Salesforce to streamline claim submissions while ensuring accurate address validation. Additionally, the absence of automation for notifications and seamless data integration with SAP and other ERP systems led to inefficiencies in claim tracking and management.
Solutions
Rialtes implemented a Salesforce Experience Builder portal with an LWC-based UI to streamline the warranty claim submission process. To ensure accurate address capture, we integrated Google API Address Validation.
Carried out automated workflows that eliminated manual intervention, enabling seamless claim handling. Real-time email and SMS notifications kept customers informed about their claim status, enhancing transparency.
Additionally, we established SAP and ERP integrations for smooth data exchange, reducing manual effort and significantly improving claim processing efficiency.
Benefits
- Reduced claim submission time by 60%, allowing customers to complete requests in under 5 minutes through the intuitive web portal.
- Address validation via Google API reduced incorrect or incomplete address entries by over 85%, eliminating delays caused by manual corrections.
- Automated workflows decreased manual processing, freeing up internal teams to focus on more strategic tasks.
- Real-time SMS and email alerts cut down customer follow-ups by 40%, improving transparency and customer satisfaction.
- Seamless data sync with SAP and ERP systems enabled near real-time tracking of warranty claims, boosting processing accuracy and cutting claim resolution time by half.
- A modern LWC-based UI improved user accessibility and reduced training time for internal users by 30%.
