Reduced Downtime for a Multifamily Real Estate Firm Using Yardi Managed Services
Real Estate | 04 September 2024
Client Profile
A prominent multifamily real estate firm based in the U.S. specializes in acquiring, developing, and repositioning residential and commercial properties. Focusing on operational excellence and long-term value creation, the firm is dedicated to building thriving communities while maximizing returns for its investors.
Business Challenge
Skill Silos
: Reliance on individual experts for each platform created bottlenecks. Any unavailability led to delays.Talent Shortage
: Local hiring markets lacked specialists with deep knowledge of the client’s specific tech stack.Lack of Centralized Oversight
: Projects were loosely organized, limiting effective collaboration and knowledge sharing.
Solutions
Rialtes, a trusted Yardi Managed Services provider, delivered a structured and scalable solution to address these gaps:
Capability Assessment
: Conducted a thorough review of the client’s internal team and identified skill gaps.Team Augmentation
: Deployed skilled resources to complement the client's in-house team, providing immediate support for Yardi, MRI, and RealPage.Collaborative Transition
: Initial support was provided offshore by Rialtes' technical team, gradually transitioning to a hybrid model with shared responsibilities.End-to-End Ownership
: After a successful year, Rialtes took full ownership of all related systems—Yardi, RealPage, affordable housing, residential, and commercial support, delivering a comprehensive managed service model.
Benefits
- With a follow-the-sun model, the client now receives round-the-clock assistance, ensuring zero operational downtime across time zones
- Multi-resource coverage eliminated dependency on individual contributors, increasing system resilience by 90%
- By introducing primary and backup personnel for all critical systems, Rialtes significantly reduced service interruptions
- Leveraging offshore resources cuts costs by nearly one-third compared to maintaining a full in-house California-based team
- The client gained on-demand access to a wide range of skills across Yardi, MRI, RealPage, and infrastructure without the burden of hiring locally
