Yardi Managed Services

Client Profile

A multifamily real estate firm based out of the US that specializes in managing and investing in multifamily properties. The firm offers acquisitions, investing, development, operational excellence, and property repositioning services. Their goal is to create thriving communities for residents while maximizing returns for their investment partners.

Problem or Challenge

The real estate company faced several challenges in managing their Yardi Voyager 7, MRI, Voyager, RealPage products used for property management.

The team relied heavily on single individuals for each skillset. If someone was unavailable, tasks would stall.

The specific software used required specialized skills that were difficult to find in the local market.

Project details lacked central organization, limiting efficient workflow and knowledge transfer.

Solutions

Rialtes, a Yardi managed service provider, addressed these challenges through a strategic approach:

Rialtes assessed the customer’s existing team, identifying skill gaps and needed expertise.

Rialtes augmented the customer’s team with our own staff, providing immediate support and expertise.

Technical aspects and programming were initially handled by Rialtes offshore team, gradually transitioning to a collaborative implementation of new processes and features.

After a successful year of collaboration, Rialtes took full responsibility for Yardi, RealPage, affordable housing, residential services, and commercial IT support, offering comprehensive end-to-end managed services.

Benefits

24/7 support: A follow-the-sun approach offered continuous support across different time zones in the US.

Reduced risk of people dependency: By having multiple Yardi resources within the Rialtes team, the risk of a single point of failure was eliminated. If a team member was unavailable, others could seamlessly cover their tasks.

Increased value: Rialtes created additional value by implementing both primary and secondary personnel for critical roles, such as infrastructure services, Yardi, MRI, and RealPage support. This redundancy ensured uninterrupted service and mitigated potential downtime.

Cost savings: Outsourcing to Rialtes offshore team provided a cost-effective solution compared to maintaining an in-house team in California.