Business Analyst

Job Openings

Job description

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Accountable for managing IT Support proactively
  • Monitor the Helpdesk tickets and identify any training needs
  • Carry out testing of any data or bug fixes
  • Streamline the activities keeping all major stakeholders informed at every stage of the project.
  • Day-to-day management of operational and technical aspects
  • Analyze and clarify internal and external business operating requirements
  • Support the Senior Business Analysts by ensuring full participation in the performance development review process of the platform and maintain an up to date record of all training and development activities/programs.
  • Actively identify risks and use effective risk management and reduction techniques
  • Communicating with different Vendors for various vendor applications getting the bugs (if any) fixed from them by continuous follow-up.
  • Develop and deliver training as related to specific applications and business processes including preparation of materials, agenda, exercises, and test data required.
  • Develop written business functional specifications for Custom reports, custom applications, changes to security and changes to application functionality.
  • Properly document client requests and resolutions in ticketing system.

 

Desired Candidate Profile

 

  • Technical Support experience of 3 to 5 years
  • Bachelors degree in Computer Science or Information Technology
  • Excellent written and verbal communication skills
  • Prior experience of being in a client-facing role
Job Category: Business Analyst/Tech Support
Job Type: Full Time
Job Location: Pune/Remote
Experience: 3 to 5 Years

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We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.