Job Openings

Roles and Responsibilities

• Responding to client support requests.
• Contacting clients to find out the nature of the incident or Service Request.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Troubleshooting for Printer, Scanner, Camera System etc
• Knowledge on Access & Permission Tickets (Access to Software / Applications based on ticket)
• Network Knowledge on Router & Switch Configuration / Troubleshooting
• Server Knowledge on AD, Exchange Support & Troubleshooting
• Understanding of SLA and IT Ticket Tool.

Desired Candidate Profile 

• Desktop Support or Technical Support 4-5 + Years of Experience
• Amazon Web Service / Azure Knowledge / Certification
• Network Certification CCNA or CCNP
• Windows Certification MCSA
• ITIL Knowledge / Certification
• Bachelors degree in Computer Science or Information Technology.
• Knowledge of computer hardware systems, software, and MS Office Products.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Excellent written and verbal communication skills.