IT Infrastructure Engineer

Job Openings

Roles and Responsibilities

  • Responding to client support requests.
  • Contacting clients to find out the nature of the incident or Service Request.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Troubleshooting for Printer, Scanner, Camera System etc
  • Knowledge on Access & Permission Tickets (Access to Software / Applications based on ticket)
  • Network Knowledge on Router & Switch Configuration / Troubleshooting
  • Server Knowledge on AD, Exchange Support & Troubleshooting
  • Understanding of SLA and IT Ticket Tool.

 

Desired Candidate Profile 

  • Desktop Support or Technical Support 4-5 + Years of Experience
  • Amazon Web Service / Azure Knowledge / Certification
  • Network Certification CCNA or CCNP
  • Windows Certification MCSA
  • ITIL Knowledge / Certification
  • Bachelors degree in Computer Science or Information Technology.
  • Knowledge of computer hardware systems, software, and MS Office Products.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Excellent written and verbal communication skills.
Job Category: IT Infrastructure Engineer
Job Type: Full Time
Job Location: Pune/Remote
Experience: 3 to 5 Years

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