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EMERGENCY
RENTAL ASSISTANCE
PROGRAM

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GovHouse for Emergency Rental Assistance Program (ERAP) empowers government agencies to
effectively manage and distribute emergency funds at scale meeting ERAP requirements.

RENTAL ASSISTANCE SOLUTION AREAS

GOVHOUSE FOR EMERGENCY RENTAL ASSISTANCE

SCALABLE INTAKE AND ONLINE
APPLICATION
PROCESSING

Omni-channel intake and automated
routing and workflow to manage
volume and meet tenants and
landlords where they are
• Online Portal
• Configurable Intake Workflow
• Real-time Reporting

DIGITAL OUTREACH AND
COMMUNICATIONS MANAGEMENT

Inform and guide tenants about
available assistance across social,
online, and mass communication
• Social Media Management
• Online Portal
• Awareness Campaigns

INTELLIGENT ANALYTICS FOR FINANCIAL
ACCOUNTING AND ACTIONABLE INSIGHTS

Real-time views of key metrics to
improve outcomes, measure response,
and identify service gaps
• Data Visualization,
• Trend Analysis
• Demand Monitoring
• Performance and Outcome Measurement

INFORM TENANTS AND LANDLORDS
VIA MOBILE READY WEBSITES

Online knowledge and self-service
for information on rental and utility
assistance from a mobile device
• Integrated Self-Service
• Online Knowledge
• Connection to Community
• Collaboration and Feedback

DEFLECTION WITH CHATBOTS AND
DIGITAL ENGAGEMENT

Alleviate contact center burden and
improve customer service with AI powered
chatbots
• Contact Center
• Chatbots
• Remote Merit Worker Support
• Virtual Intake
• Knowledge Management

INTEROPERABILITY

Immediate crisis response with
interoperability and integration with
existing legacy systems and data
sources, as well as local databases
• Citizen 360 View
• Informed Decision-Making
• Ongoing Case Management
• Cross-Agency Collaboration

You have questions? Contact us today, we’re here to help

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