GovHouse for Emergency Rental Assistance Program (ERAP) empowers government agencies to
effectively manage and distribute emergency funds at scale meeting ERAP requirements.
GovHouse for Emergency Rental Assistance Program (ERAP) empowers government agencies to
effectively manage and distribute emergency funds at scale meeting ERAP requirements.
Omni-channel intake and automated
routing and workflow to manage
volume and meet tenants and
landlords where they are
• Online Portal
• Configurable Intake Workflow
• Real-time Reporting
Inform and guide tenants about
available assistance across social,
online, and mass communication
• Social Media Management
• Online Portal
• Awareness Campaigns
Real-time views of key metrics to
improve outcomes, measure response,
and identify service gaps
• Data Visualization,
• Trend Analysis
• Demand Monitoring
• Performance and Outcome Measurement
Online knowledge and self-service
for information on rental and utility
assistance from a mobile device
• Integrated Self-Service
• Online Knowledge
• Connection to Community
• Collaboration and Feedback
Alleviate contact center burden and
improve customer service with AI powered
chatbots
• Contact Center
• Chatbots
• Remote Merit Worker Support
• Virtual Intake
• Knowledge Management
Immediate crisis response with
interoperability and integration with
existing legacy systems and data
sources, as well as local databases
• Citizen 360 View
• Informed Decision-Making
• Ongoing Case Management
• Cross-Agency Collaboration