Retail+
Intelligent, Connected, and Scalable Retail Transformation
Empowering Global Retailers with AI-Driven, Omnichannel Solutions
In today’s dynamic and highly competitive retail landscape, customer expectations are evolving rapidly, driven by hyper-personalization, seamless omnichannel engagement, and intelligent operations. At Rialtes, we bring over a decade of global consulting experience to help B2B and B2C retailers successfully navigate these challenges and drive sustainable growth.
Through Retail+, Rialtes delivers an end-to-end suite of services, combining strategic advisory, solution design, implementation, quality assurance, integration, and post-go-live support — designed to accelerate enterprise-wide retail transformation.
Comprehensive Services for Modern Retail Enterprises
Retail+ by Rialtes
Key Offerings
- Advisory & Strategy Consulting: Crafting scalable digital transformation roadmaps aligned with global retail trends and enterprise goals.
- Solution Design & Architecture: End-to-end design covering commerce, supply chain, marketing, and customer service — fully integrated with Salesforce and SAP ecosystems.
- Implementation & Rollout: Full lifecycle Salesforce Commerce Cloud, Service Cloud, SAP S/4HANA, and AI-driven data integrations, tailored for B2B and B2C models.
- Quality Assurance & Testing: Robust functional, performance, and security testing to ensure seamless operations.
- Systems Integration & Automation: Real-time integrations with ERP, CRM, OMS, Payment, and Inventory platforms, enhancing operational agility.
- Post Go-Live Optimization & Support: Continuous enhancement, AI adoption, and managed services for long-term value realization.
Deep Industry Expertise Across Retail Verticals
Our deep understanding of B2B and B2C retail enables us to address the unique needs of:
Fashion & Apparel
Consumer Electronics
Home & Furniture
Luxury Goods & Lifestyle
Food & Beverage
Health & Wellness
Travel Retail and Duty-Free
We help brands unlock new revenue streams, enhance customer loyalty, and streamline operations, powered by Salesforce, SAP, and AI-driven intelligence.
Salesforce & SAP
Enterprise-Grade Solutions for Retail Success
Salesforce Retail & Consumer Goods Cloud
Leverage Salesforce’s Retail Cloud capabilities — including unified customer profiles, AI-based personalization, loyalty management, omnichannel service, and marketing automation — to deliver consistent and personalized experiences across all customer touchpoints.
SAP S/4HANA for Retail
Transform back-end operations with SAP S/4HANA Retail, enabling intelligent inventory management, demand forecasting, supply chain optimization, and real-time analytics to drive profitability and responsiveness.
Specialized Solutions for Real Estate & Hospitality Retail
Exelona
For retailers operating in real estate and hospitality sectors, Exelona — Rialtes’ proprietary solution built natively on Salesforce — enables end-to-end asset management, marketing, finance, and operations on a single unified platform. With Exelona, real estate retail businesses can manage property sales, leasing, tenant engagement, and operations seamlessly and securely.
Advanced AI & Data
Salesforce Data Cloud & Agentforce for Retail
Harness Salesforce Data Cloud to unify customer, sales, and supply chain data — driving real-time insights, segmentation, and personalized offers. Agentforce, Salesforce’s AI-powered service automation solution, enables proactive customer service, intelligent case routing, and personalized recommendations across channels.
AI-Driven Consumer Case Management
By integrating Salesforce Agentforce and Data Cloud, Rialtes helps retail enterprises transform case management and customer support, leveraging AI-driven chatbots, predictive analytics, and automated workflows to elevate customer service efficiency and satisfaction.
Related Salesforce Cloud Capabilities
Salesforce Experience (Community) Cloud
Build branded customer, partner, and employee portals for seamless communication.
Salesforce Agentforce & Data Cloud
AI-based automation, customer insights, and intelligent engagement.
Introducing RialChat
Enterprise-Ready WhatsApp Engagement
RialChat, Rialtes’ bi-directional WhatsApp conversational platform, is built natively on Salesforce and designed for enterprise-grade communications across sales, service, and operations.
- Ready-to-deploy within minutes, compatible with any Salesforce Cloud (Sales, Service, Marketing, Commerce, etc.).
- Advanced security and role-based access to ensure compliant communications.
- Supports delegation of cases, leads, work orders, service requests, and more by record type and business units.
- Fully integrated with Salesforce workflows and automation for real - time, intelligent conversations.
With RialChat, enterprises can deliver personalized, secure, and scalable customer interactions — directly on WhatsApp, embedded within Salesforce.
Why Choose Rialtes for Retail+?
Extending S/4 HANA Value
- Proven Salesforce & SAP Expertise
- Decade-long experience serving global retailers
- AI, Data, and Omnichannel experts
- Tailored solutions for both B2B and B2C retail
- End-to-end partnership — strategy to post - go - live success
