Home /Services / Line of Business / Retail
In today’s dynamic and highly competitive retail landscape, customer expectations are evolving rapidly, driven by hyper-personalization, seamless omnichannel engagement, and intelligent operations. At Rialtes, we bring over a decade of global consulting experience to help B2B and B2C retailers successfully navigate these challenges and drive sustainable growth.
Through Retail+, Rialtes delivers an end-to-end suite of services, combining strategic advisory, solution design, implementation, quality assurance, integration, and post-go-live support — designed to accelerate enterprise-wide retail transformation.
Leverage Salesforce’s Retail Cloud capabilities — including unified customer profiles, AI-based personalization, loyalty management, omnichannel service, and marketing automation — to deliver consistent and personalized experiences across all customer touchpoints.
Transform back-end operations with SAP S/4HANA Retail, enabling intelligent inventory management, demand forecasting, supply chain optimization, and real-time analytics to drive profitability and responsiveness.
For retailers operating in real estate and hospitality sectors, Exelona — Rialtes’ proprietary solution built natively on Salesforce — enables end-to-end asset management, marketing, finance, and operations on a single unified platform. With Exelona, real estate retail businesses can manage property sales, leasing, tenant engagement, and operations seamlessly and securely.
Harness Salesforce Data Cloud to unify customer, sales, and supply chain data — driving real-time insights, segmentation, and personalized offers. Agentforce, Salesforce’s AI-powered service automation solution, enables proactive customer service, intelligent case routing, and personalized recommendations across channels.
By integrating Salesforce Agentforce and Data Cloud, Rialtes helps retail enterprises transform case management and customer support, leveraging AI-driven chatbots, predictive analytics, and automated workflows to elevate customer service efficiency and satisfaction.
Build branded customer, partner, and employee portals for seamless communication.
AI-based automation, customer insights, and intelligent engagement.
RialChat, Rialtes’ bi-directional WhatsApp conversational platform, is built natively on Salesforce and designed for enterprise-grade communications across sales, service, and operations.
